Rujukan Laman

Open 4t4t Terms & Conditions for Malaysia

This page sets out the terms that apply when you open an account, use your wallet, or access content through 4t4t.

Account termsWallet useMalaysia lawAccess rules

Explore Local Terms, Wallets, and Access

4t4t Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your account, the wallet tied to it, the content you open, and the way we handle deposits and withdrawals. When you use Touch 'n Go, GrabPay, Boost dan FPX, the payment path may ask for extra checks before funds move, and a mismatch

1
in details can delay the transfer until the record is corrected. We may pause access while we verify identity, confirm a payment, or settle a dispute about account activity. Where local law and our terms differ, local law applies, and access is available only where local
2
law permits. We may update the wording on this page when our process, security checks, or legal duties change. The date shown on the page is the version that applies, and your continued use after that date means you are using the new terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Browse Contact Paths for Terms Help

If a clause is unclear, you can contact us through live chat, email, or the form inside your account.

Live chat Use live chat when you need a quick answer on access, a wallet hold, or a clause that affects your current session. We will point you to the right step and tell you what to send next.

Email Send an email if you need a written trail for a change request, a payment check, or a dispute about account activity. Include your account ID, the date, and a short line on what happened.

Account form Open the form inside your account when you want a copy of the current terms, a correction to your details, or a formal query about a hold. We log it against your account and reply in order.

DATA SHIELD

Switch Through Data and Security

We keep the data needed to run your account, process wallet actions, handle support, and meet legal duties.

Data use

We store account details, transaction trails, and support messages so we can process requests, settle wallet activity, and answer disputes. We keep only the records needed for those tasks and remove or anonymise them once the retention period ends.

Cookies

Cookies keep your session active, remember your language choice, and reduce repeat logins on the same device. You can clear them in your browser at any time, but some settings may reset when you do.

Security checks

If we spot a login from a new device or a pattern that looks unusual, we may ask you to confirm the action or reset your password. That protects your account and helps block unauthorised changes.

Retention

We retain records for the time needed to run the service, resolve a dispute, and meet local law. After that period, the record is deleted or anonymised according to our process.

Change requests

If you need to correct a name, contact detail, or other account field, send the request through support with the proof we ask for. We update the record once the check passes and the clause allows it.

Clause contact

For a clause dispute, send the page section, the date, and your account ID so we can trace the exact record. That keeps the reply focused on your issue rather than a generic message.

Open Common Terms Questions

These questions cover the parts of the terms you are most likely to use first: access, data use, changes to the page, record keeping, and who to contact when a clause does not fit your situation. The short answers point you to the rules that apply so you can decide what to do next without waiting for a long back-and-forth.

These terms apply when you open an account, enter the account area, move money, or use any content through your login. If a local rule changes what you can do, the local rule takes priority.

Access depends on local law and is available where local law permits. If your location, device, or payment path fails a check, the action may pause until the check is cleared.

We post the updated wording on this page with a new date, and the newer version replaces the earlier one from that date onward. If you keep using the account after that, you are using the current terms.

We use your account data to run the wallet, process support requests, and keep the records needed for disputes and legal duties. We do not use more data than we need for those tasks.

We keep transaction and support records only for the period needed to operate the service, resolve disputes, and meet local law. After that period, the record is deleted or anonymised according to our process.

Send the request through support with your account ID, the detail you want changed, and the proof we ask for. After the check, we update the record or explain why a change cannot be made.

Use live chat or the form inside your account if a clause is unclear or a hold is applied. Include the date, the section, and the issue so we can answer it directly.

Open 4t4t Terms & Conditions for Malaysia

Browse Contact Paths for Terms Help

Switch Through Data and Security

Data use

Cookies

Security checks

Retention

Change requests

Clause contact

Open Common Terms Questions

01 When do these terms apply?

02 Can I access from Malaysia?

03 What happens when the terms change?

04 How do you use my account data?

05 How long do you keep records?

06 How can I ask for a correction?

07 Who handles a clause dispute?

Related Pages