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Open Your Privacy Policy

We set out how 4t4t collects, uses and stores the details you give us when you open an account, sign in, contact support or use Touch 'n Go…

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4t4t Open Your Privacy Policy
REQUEST CHANNELS

Open a Privacy Request

If you want to see, correct or remove the details we hold, use the contact path in your account or the email shown on the site.

Email request Send the request from the address tied to your account, then tell us whether you want access, correction or deletion. We use that match to protect the record and reply to the right person.
Live chat Use chat for cookie settings, account-data questions or a quick pointer to the right form. If the request needs written verification, we will ask you to continue by email before any change is made.
Privacy form Submit the form with the field you want updated, the account email and a short reason. We confirm receipt first, then handle the change once the identity check is complete and the request is allowed.
HANDLING STANDARDS

Browse How We Handle Data

We limit access to people who need the data to run checks, answer requests or maintain the site, and we keep payment references separate from support threads where practical.

Data capture

We collect the details you type in, plus device and browser signals, sign-in logs and transaction references so your account and payment trail stay connected. That lets us handle requests without asking you to repeat the same steps.

Cookies

Cookies store session state, language choice and basic error tracking. You can block or clear them in your browser, although some pages may ask you to sign in again or repeat a preference step.

Access control

Only staff and service partners with a real need can access the data, and they are limited by their role. We use role-based access and log key changes to reduce unnecessary exposure.

Retention

We retain records for the time needed to resolve disputes, meet legal duties and keep accurate account history, then remove or anonymise them when the reason ends and the system allows it.

Change requests

If you ask us to update, export or delete details, we verify the account first and process the request where local law permits. Some parts may stay on file if a legal duty requires it.

Contact trail

For any privacy question, use the contact path in the support section and include the account email, the request type and enough detail for us to locate the record quickly and reply cleanly.

Browse Common Privacy Questions

These answers cover how we collect, share, store and update data tied to your account. If a request sits outside local law, we will explain what we can still do and how to proceed. For anything else, use the contact path in the support section and include the account email so we can locate the right record.

We collect the details you type in, plus device and browser signals, sign-in logs and transaction references. That lets us run the account, confirm requests and keep the record tied to your activity without asking for the same data again.

Yes. Cookies store session state, language choice and basic error tracking. You can block or clear them in your browser, although some pages may ask you to sign in again or repeat a preference step.

We receive payment status, reference numbers and confirmation data from the rail or processor. We use that only to match the transaction to your account and handle disputes if a payment needs to be checked.

Only staff and service partners with a real need can access the data, and they are limited by their role. We share the minimum needed for hosting, payment processing, identity checks and support work.

We keep records for as long as needed to run the account, respond to disputes, meet legal duties and prevent repeated misuse. After that, we delete or anonymise them where our systems allow.

Send us a written request from the account email, say whether you want access, correction or deletion, and include enough detail to locate the record. We will verify the request first and act where local law permits.

Use the support contact shown on the site and include the account email, the request type and any payment rail name if it helps us find the right entry. We reply as soon as we can after verification.

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